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New wheelchair provider for Kent and Medway

User AvatarPosted by Amanda Crawford at 28/03/2017 11:18:53

A new service for people that are provided with an NHS wheelchair is due to launch in Kent.

Following a comprehensive procurement exercise, which involved service users and carers, wheelchairs are to be provided by Millbrook Healthcare from 1 April 2017. This service was previously provided by Kent Community Health NHS Foundation Trust.

This contract covers the whole of Kent and Medway, where there are 23,000 people who use NHS-funded wheelchairs. The service assists people with a long-term need for a wheelchair (six months or more). Manual and powered wheelchairs can be provided to children, young people and adults, following referral by a healthcare professional such as a GP or physiotherapist and an eligibility check.

Features of the new service: 

  • A comprehensive stock of wheelchairs will be held to meet the needs of the majority of patients that have been referred. It is expected that a large proportion of clients with straightforward requirements will leave their initial assessment with a wheelchair
  • The service takes a ‘one-stop shop’ approach which means that all clinical assessments, repairs, maintenance and adaptations are carried out from the same site
  • If a bespoke wheelchair is required, in most cases the patient will not usually have to wait more than six weeks to receive it .
  • Should sufficient demand exist, additional clinics could be provided at other locations for example, hospitals or GP surgeries, to increase choice and reduce the need for patients to travel
  • Clinics will continue to be held at schools and in patients’ homes as required
  • Assessment centres will be fully accessible with ample accessible parking and level, flat access, welcoming reception areas and comfortable, child-friendly waiting areas
  • There will be two fixed Assessment Centres in Kent – at Ashford and Gillingham

Millbrook Healthcare                        Millbrook Healthcare

Inca House                                          Unit 1

Wotton Road                                       Ambley Green

Ashford                                               Gillingham

Kent                                                    Kent

TN23 6LL                                            ME8 ONJ


The new service can be contacted via 03301 244 485 or kentandmedwaywcs@millbrookhealthcare.co.uk from 1 April 2017. 

Millbrook Healthcare already provides wheelchair services for a number of other areas in the UK, including East Sussex. The service does not provide wheelchairs for short-term use (less than six months). These are loaned by organisations such as the Red Cross. 

Ian Ayres, Accountable Officer at NHS West Kent Clinical Commissioning group, who led the procurement on behalf of the eight clinical commissioning groups in Kent and Medway said: 

‘it has been a robust process, which included listening to the views of current service users and seeking a new service that matched their needs. Patients that already have a wheelchair provided by the NHS do not need to do any more than simply note the new contact details, which they should have  received in a letter from the current provider. Everyone that uses  this service should  see improvements that will include a reduction in the time taken for a wheelchair to be delivered, ease of arranging repairs and the range of chairs available.”

Phillip Campling, Millbrook Healthcare Managing Director said,“We are delighted to have been awarded the contract for the Kent and Medway Wheelchair Service and are looking forward to working closely with patients, carers and referrers to provide the best service possible.”

For more information and contact details of the service, please click the link below: 


NHS and social care leaders make ‘case for change’ in Kent and Medway

Posted by Amanda Crawford at 24/03/2017 09:54:59